The wrath of Admin Gal shall not be dissuaded!
Here are a few simple rules that can make the support arena more functional:
- Let the CUSTOMER explain the problem and what they have done to resolve it, BEFORE cutting them off with an off the cuff comment.
- DON'T MAKE THEM REPEAT PROCEDURES THEY'VE ALREADY DONE! More often than not, the person placing the call has done all the obvious things to fix the problem.
- As a tech person, if you DO NOT know the answer - PLEASE, find someone who does.
- NO, the caller DOES NOT have all the time in the world to listen to the tech support person hem and haw so they don't have to answer the next call.
What are some of your pet peeves when it comes to technical support?
2 comments:
Regarding your #2 above, it is much more likely the person calling in has not done the basic troubleshooting steps, which is why techs always ask you to do so. YOU may be more technically skilled, but I guarantee most calling in are not.
I concede your point. I'm a tad biased as I work in the technical division of my company. Thanks for visiting!
Post a Comment