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Thursday, January 13, 2011

Sales Call Fail #1

Admin:   Good Afternoon, thank you for calling ABC Company, how may I help you?
Sales Person:  I'd like to speak with Mr. XXXX.
Admin: I'm sorry he is unavailable, may I take a message?
Sales Person: If he is unavailable, no. Click

Admin Gal as a few pithy remarks about this brief yet memorable conversation. 

Her boss is never available on first blush to a stranger.  If you don't leave a message, Admin Gal PROMISES he will never ever be available to you.  

The arrogance of assumption that you are able to speak to a ranking executive in a Fortune 500 company based on a cold call, tells Admin Gal that you have an elevated sense of importance.  She'll be happy to send you crashing back to earth.  Painfully or politely is entirely your choice.

Asking the best way to contact the executive WILL win points in Admin Gal's eyes and might get you in the door.  

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