Policies and procedures are in place for reasons that are specific to the bottom line of the company.
As an admin, I am amazed by the convoluted efforts made to get around those simple steps. All so they can "Save Time"or a classic "I don't need to follow procedure". When in reality they who go against the established protocols are just causing more problems than solving them.
The need to circumvent the process is rampant from top to bottom in an organization. Executives do it as much as the employee at the very bottom of the employment rung.
So here is the truth, when people come to me in a fit of frustration. Complaining about how they can't get something done because the process is broken, they present a pile of papers or an email chain of misery to me and beg me to do what they can't. A couple of clicks of the mouse, clicks of the keyboard and a form or two printed later... VOILA!
I have performed a MIRACLE!
Maybe I have a sick sense of humor or I'm immune to their plight, they come to me grateful that I've gotten done what they've been unable to accomplish. I simply say, when they ask how I got it done so quickly, 'I followed the directions.' without batting an eye.
As an admin, I am amazed by the convoluted efforts made to get around those simple steps. All so they can "Save Time"or a classic "I don't need to follow procedure". When in reality they who go against the established protocols are just causing more problems than solving them.
The need to circumvent the process is rampant from top to bottom in an organization. Executives do it as much as the employee at the very bottom of the employment rung.
So here is the truth, when people come to me in a fit of frustration. Complaining about how they can't get something done because the process is broken, they present a pile of papers or an email chain of misery to me and beg me to do what they can't. A couple of clicks of the mouse, clicks of the keyboard and a form or two printed later... VOILA!
I have performed a MIRACLE!
Maybe I have a sick sense of humor or I'm immune to their plight, they come to me grateful that I've gotten done what they've been unable to accomplish. I simply say, when they ask how I got it done so quickly, 'I followed the directions.' without batting an eye.
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